1) How do I take care of my baby’s clothes?

       Caring for your baby's Myko clothing is easy! Just follow the instructions on the label and generally, you can wash them at 30℃, line dry or tumble dry on low. Avoid bleach and dry cleaning as it can damage 

       the softness and quality. Also, try to wash clothes with similar colors and avoid rough materials.

       Washing and drying on low temperatures is not only friendly to the environment but also saves you money on your electricity bill! A study shows that by washing at 30℃ instead of 40℃, you can reduce 

        energy consumption by up to 57%. It's good for you, your baby, and the planet!

2) How do I choose the right size for my little one?

         At Myko, we understand that every baby is unique and grows at their own pace. That's why we have included a size guide on of website’s product pages. Please note that our size guide is just that and it is

         a general guideline. If you have any questions about sizing or anything else, please don't hesitate to reach out to us at info@mykokids.com or WhatsApp on +971522050867. We're always happy to help and 

         make sure you and your baby are comfortable in our luxuriously soft and comfortable products.

        Check your size guide here.

3) The size I’ve chosen doesn’t fit my little one.

        No worries at all! We are here to help you and ensure that your little one is comfortable. If you need need a different size please contact our dedicated customer care team at info@mykokids.com or on 

        WhatsApp on +971522050867. We are here to assist you and make life easier.

4) How safe are your products ?

           At Myko, we prioritize safety and quality for your baby's clothing. We use the best organic and sustainable materials, and our products are examined by independent third-party teams for quality assurance. 

           Our fabrics and dyes are tested to meet strict safety guidelines and our 100% organic cotton clothing is GOTS certified. We also use dyes that are OEKO-TEX Standard 100 certified meaning that they free 

          from harmful chemicals and irritants, and our products are nickel-free. Our fabrics are tested by independent laboratories before we accept the fabric for use in our production line.

5) Can there be a difference in colour between the product photograph on the website and the actual product?

          At Myko, we want to make sure that you are completely happy with your purchase. We do our best to accurately display the colours of our products on our website, but please keep in mind that there may 

          be some variations due to the different settings and resolutions of computer screens. If you have any questions or concerns about a product's colour, we're here to help! Just get in touch with our 

         friendly customer care team at info@mykokids.com or on WhatsApp on +971522050867. We are always happy to assist you and make sure you're happy with your purchase.

6) The product I bought is damaged or the wrong item. What can I do?

           We're sorry for any inconvenience you may have encountered with your purchase. If you have received any damaged or incorrect items, please reach out to our dedicated customer care team 

           at info@mykokids.com or or on WhatsApp on +971522050867. Please make sure to include your order number, photos of the damaged or incorrect items, and your contact information (including your order 

           number, name, email, and mobile number) to help us resolve the issue as quickly as possible. Once our team has reviewed the issue, we'll be more than happy to process a full refund, including any

           applicable fees in accordance with our Terms and Conditions. We want to ensure that you are completely satisfied with your purchase, so please let us know how we can help.


1) How can I buy a Myko Kids gift card?

           You can buy a Myko Kids gift card on our website under the heading Gifts.

2) I have received a Myko Kids gift card. How do I use it?

             Using your Myko Kids gift card is a breeze. Just log on to the website, have a look around and pick out something you like. Once you've found the perfect item, add it to your cart and follow the easy 

             checkout process. When you get to the part where it asks for your gift card or discount code, simply enter the number from your gift card and hit "apply". And just like that, the value of your gift card will 

             be applied to your purchase.  

3) How long is my gift card valid for?

           Your gift card is valid for twelve (12) months from the date of its purchase.

4) I am having trouble using my Myko Kids gift card.

           We apologize for any inconvenience you may be experiencing. Please reach out to our customer care team through e-mail at info@mykokids.com or  WhatsApp on +971522050867, let them know what is 

         going on and they will be more than happy to answer any issues you may be facing. As a part of the verification process, they may ask for your unique gift card number and contact details, so please have that 

           information ready.   

5) My gift card has expired. Can I extend it?

           Unfortunately we are unable to extend the validity of gift cards.

6) I have lost my gift card. Can you please send me a replacement?

              Lost or stolen gift cards cannot be replaced.

7) Do I need a Myko Kids account to buy a gift card.

           No. You do not need an account to purchase a gift card. The only information you will need to provide is your billing information.

8) How do I apply discount code to my order?

            At Myko, we're always looking for ways to help you save on your purchase. We frequently offer promotional discounts, so be sure to check our website or sign up for our newsletter to stay updated on the 

            latest deals. Please note that each order is only eligible for one discount or offer. To use a discount code, simply add the item(s) to your cart, then enter the code on the checkout page in the "Discount 

            Code" text area and press "Apply". Please double check your order confirmation to make sure that your offer appears next to "Discounts" and that the discount has been applied correctly. The

             monetary discount will automatically be subtracted from your total order amount.

9) How do I receive my discount codes?

             At Myko, we are always looking for ways to offer our customers the best deals. Be sure to keep an eye out for our promotional discounts by checking our website or signing up for our newsletter. By signing

             up using your email address, you'll be the first to know about the latest deals and discounts, and the codes will be sent straight to your registered email address. So don't miss out, sign up today and start saving!

10) How will I know if my discount code has been applied to my order?

             On the checkout page, when you enter your discount code, the total order value will automatically update and reflect the discounts you have received. After you've made your purchase, you'll receive an 

            order confirmation sent to the email address you provided during checkout. Make sure to double check your confirmation order for your discount code and the actual discount that is applied. If you don't 

             see the discount code or having any issues, please don't hesitate to reach out to our dedicated customer care team by email at info@mykokids.com or on WhatsApp on +971522050867.

11) I have a promotional/discount code or Gift Card that doesn't work, can you help?

                 Absolutely! We understand that things can happen and that's why our customer care team is here to help. Before reaching out, please take a moment to double check if your promotional/discount code 

                or gift card is still valid (by checking the expiry date) and that you have met the conditions of the offer. If everything is good to go and the code is still not working, please don't hesitate to contact 

               our customer care team by email at info@mykokids.com or on WhatsApp on +971522050867. They'll be more than happy to assist you and make sure that you get the best deals and discounts.


1) What payment options do I have ?

             Myko currentlyaccepts Apple Pay, Visa, MasterCard and American Express as forms of payment.

            Additionally,for customers in Bahrain, we also accept payments via BenefitPay and forcustomers in Kuwait, we accept payments via KNET. To use the local paymentoption in Bahrain or Kuwait, 

            customers would first need to select credit cardas their preferred method of payment. On the following screen, they can changethe currency to the respective local currency by pressing the arrow on the 

            right side of the screen. For Bahrain, the local currency is BHD (BahrainiDinar) and for Kuwait it is KWD (Kuwaiti Dinar).  Once the currency is changed, the localpayment option will become 

            available, allowing customers to use BenefitPay orKNET respectively.

           You may alsochoose to pay using store credit that is currently available in your account orgift cards (if) issued by us or any other partner allowed by us.

           We offer cashon delivery (COD) as a payment option for orders up to AED 2,500 (or theequivalent amount in your local currency). Please note that, with the exceptionof orders from the UAE, a 

           small handling and processing charge of AED 10 will  apply in your local currency. If you have any questions, please reach out to usat info@mykokids.com or  Whatsapp on +971522050867 .

          All paymentswill be processed in AED. The on-site currency converter merely provides anestimate.  On the payment gateway pageyour purchase will show in your local currency.

2) What is Tabby and how does it work?

             Tabby is athird-party payment solution partner that provides you with an option to"buy now and pay later". Your monthly payments have no fees orinterest on to them if payments are made when due.


              When you paywith Tabby, your order will be split into four (4) payments and you will onlypay 25% of your purchase price at checkout. Tabby will remind you about theother three equal 

              monthly payments.

3) Where can I see my invoices?

               Invoices are sent via email to the registered email address once an order has been placed successfully. 


1) How do I cancel my order?

         Once an order has been placed, it may not be possible to cancel it. This is because as soon as your order is placed on our website, our warehouse packages and ships your item to avoid delays. However, 

         orders that have not yet been accepted or processed by us may be cancelled at our sole discretion, and if cancelled we will return the full purchase price.

          Once you place an order, there is only a little window of time before it is sent and during this time you may be able to cancel it. So, if you want to cancel your order, please get in touch with us right away at 

         on WhatsApp on +971522050867 including your order number, contact details (including your name, e-mail address and mobile number) and if your order hasn’t be processed or shipped our customer 

         care will do their best to revise your order. Once the item is processed or shipped, you will need to follow the `return policy to complete the return of the product.

2) The product I bought is damaged or the wrong item.

               Please accept our apologies in advance. While we take every reasonable care to ensure that our products meet the highest production and quality standards we appreciate that life isn’t perfect and that 

               from time to time mistakes may happen.

               Within fourteen (14) days of delivery of receiving your order that you wish to return, please contact our dedicated customer care team on info@mykokids.com or on WhatsApp on +971522050867 

               attaching photos of your damaged, defective or wrong item as well your contact details (including your name, e-mail and mobile number) and as soon as we have completed our review and have approved 

               it, we will  provide you with a full refund plus the applicable delivery fees. Please see below How does your Refund Policy work?

3) How do I make a return?

             A change of heart? Absolutely no problem! We hope to see you soon again but in the meantime:

            If for any reason you are not happy with any item you purchased you may return it to us within fourteen (14) days of your receipt of the relevant item for a refund. Please contact our dedicated customer 

           care team at info@mykodis.com or  on WhatsApp on +971522050867  providing us with your order number and your contact details (including your name, e-mail and mobile number). Our team will 

           assist with the return process.

            We will process your refund once our team has reviewed the items that have been sent back to us to ensure that they are not damaged, worn or used and that it has been returned with the original labels 

            still attached.

           Please note that we are unable to refund the cost of shipping and this will be deducted from your refund.


4) What are to conditions for returns and exchanges

            We ask that all items be returned to us within fourteen days of your receipt of your order, in clean, unused, saleable condition with tags not removed and still attached.

            Please contact our dedicated customer care team at info@mykodis.com or or on WhatsApp on +971522050867 and providing us with your order number and your contact details (including your name, 

            e-mail and  mobile number).

            Please note that gift packs, sets, multipacks etc are considered one item and cannot be partially returned. All items in a gift packs, sets or multipacks must be returned in their original packaging.

            Other than in the case of payment by Cash-on-Delivery (COD) or use of Gift Cards, we issue each refund to the payment method that you chose when you placed your order.

            Refund of payments using COD will be by way of Myko Kids store credits that will be applied to your account on the Myko Kids website.

            If the item was a gift or you purchased it using a Gift Card, we’ll issue a gift card or store credit to the email address you provide us for the value paid.

             We are unable to accept a return or exchange of any items the resale of which may raise hygiene concerns (such as swimming suits and underwear) or items that have been personalized.

             Returns that do not meet our policy, at our sole discretion, will not be accepted or refunded and will be sent back to the customer. You will be charged in this event for the additional shipping.

           Once we have received your returned item, it will take approximately 5 working days for us to process from our end any refunds – please see below How does your refund policy work?

5) Who will pay for shipping costs associated with a return, exchange or cancellation?

              For damagedgoods or wrong product shipped to you, Myko Kids will pay for their returnshipping costs.

             Unless we haveany special promotions being publicised on Myko Kids’ website, you will beresponsible for all shipping/delivery costs associated with an item that youwish to return to Myko Kids and we 

             will deduct this amount from the refundamount payable to you. If the cost exceed the value of your item, we willdeduct such costs from the refund amount for your returned order and invoiceyou for 

             the balance amount.

6) How does your refund policy work?

           Other than inthe case of payment by Cash-on-Delivery (COD), we issue each refund to thepayment method that you chose when you placed your order.

          In case ofpayments by COD and unless required by law, an equivalent amount to the CODvalue will be deposited in store credits to your Myko Kids account and whichwill be valid for 12 months from 

         the date of issue.

         If the itemwas a gift or you purchased it using a Gift Card, we’ll issue a gift card orstore credit to the email address you provide us for the value paid.

         Refunds, lessany fees levied by banks, delivery charges or fees levied by other third-partypayment partners, will usually be processed from our end within five (5)working days from the date of our receipt of 

         the returned item or receipt ofyour cancellation request that can be successfully cancelled. Where the refundis for a returned item, you will receive the refund after your items arereceived back by us 

         and inspected and approved by our team.

        After weapprove and process your refund, third party intermediaries, credit or debitcard companies/providers may take additional time depending on the relevantissuing bank processing time which may 

        vary greatly.


1) Can I track my order?

              Of course!Once your order is dispatched you will receive an email letting you know yourorder is on its way. This email will have your tracking number. Your accountpage on www.mykokids.com will also 

              let you know if it’s been dispatched and anyrelevant tracking information.  


2) How do I change my shipping address after I’ve made an order?

         To change your  shipping address after you have placed your order please contact our customer  careteam on mykokids.com or EVEN BETTER, WhatsApp on +971522050867 as soon as possible 

          after you  haveplaced your order.

        As weendeavour to deliver your product as quickly as possible and our logisticpartners fulfil your order immediately, once you have placed you order wecannot guarantee that we can make a change to 

        the shipping address. Changes toyour delivery address after you have placed your order may incur additionalshipping charges if your order has been shipped or dispatched for delivery.

        Going forwardand if you have an account with us, you can easily update, add or delete theaddresses linked to your account.

3) Will you send me return labels on delivery?

       We aim to takeevery step to reduce our impact on the environment by reducing the amount ofpaper we use by NOT sending a return label. If you do happen to want to returna product, all you will have to

       do is to contact our customer care team bysending an e-mail to info@mykokids.com or on Whatsapp on +971522050867  and following  the instruction on the `Return Policy.   

4) How much does delivery cost? Do you deliver world-wide ?

     The kind ofProducts you order, the service you chose, the delivery country, and thedelivery address together impact the shipping charges and time. Before you  confirm the order, the fees are added to the

     price and displayed individually.If you're in the UAE, we offer super-fast same-day delivery for orders placedbefore 12:00 p.m. in Dubai for AED 35.00. For other Emirates our standard nextday delivery 

     option will be AED 25.00.

     For ourcustomers in the rest of the GCC countries, delivery times may vary based oncustoms clearance. Typically, your purchase should arrive within 3-7 businessdays. The shipping charges for your order 

     will be calculated and shown to youon the checkout screen before you complete your purchase.

     Currently weonly accept and delivers orders within the GCC.

5) Do I have to pay import/customs duty? How about VAT

           When orderingfrom Myko Kids, there's no need to worry about any customs or import duty ifyou're in the UAE! Plus, the prices you see on our website already include VATfor our UAE customers.

          For our GCCorders, the prices you see on our website already include VAT and depending onwhere you're located there may be some local customs charges. Don't worrythough! We'll show you the 

          charges based on the applicable rates in yourcountry at checkout, and they'll be included in the final price. So, when yourMyko Kids items arrive, there's no extra charges for you to worry about..


1) Cookies

            We use cookies to make your experience on our website even better! These small text files allow us to personalize what you see, track how you use our site, and make sure everything 

           is running smoothly. Some of these cookies don't collect any personal information, they're just there to help us make the site work better for you. And don't worry, you're in 

          control - you can choose to accept all the cookies or select which ones you'd like to see.