We ask that all items be returned to us within fourteen days of your receipt of your order, in clean, unused, saleable condition with tags not removed and still attached.
Please contact our dedicated customer care team at info@mykodis.com or or on WhatsApp on +971522050867 and providing us with your order number and your contact details (including your name,
e-mail and mobile number).
Please note that gift packs, sets, multipacks etc are considered one item and cannot be partially returned. All items in a gift packs, sets or multipacks must be returned in their original packaging.
Other than in the case of payment by Cash-on-Delivery (COD) or use of Gift Cards, we issue each refund to the payment method that you chose when you placed your order.
Refund of payments using COD will be by way of Myko Kids store credits that will be applied to your account on the Myko Kids website.
If the item was a gift or you purchased it using a Gift Card, we’ll issue a gift card or store credit to the email address you provide us for the value paid.
We are unable to accept a return or exchange of any items the resale of which may raise hygiene concerns (such as swimming suits and underwear) or items that have been personalized.
Returns that do not meet our policy, at our sole discretion, will not be accepted or refunded and will be sent back to the customer. You will be charged in this event for the additional shipping.
Once we have received your returned item, it will take approximately 5 working days for us to process from our end any refunds – please see below How does your refund policy work?